Murrindindi Council Services during Stage 3 restrictions

This means a range of changes to how the council delivers its services from now until restrictions are eased again - hopefully - on 13 September.

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Leigh Dunscombe at the 2018 Kinglake Community Centre's ANZAC Day Morning Service, presented by Lions Kinglake. PHOTO: Ashley Geelan.

Murrindindi Shire Council’s Mayor Leigh Dunscombe said the council is doing everything it can to minimise the impact of restrictions on Council’s services.

“Like everyone else, our first priority is to observe measures put in place to halt the spread of this pandemic. But we are thinking creatively about how to deliver our services in new ways that also meet safety standards during the pandemic,” Mayor Dunscome said.

“While our library and customer service centres are closed again, we are still offering library and customer services to our community – we are just doing it a little differently

“Our wonderful Customer Service staff will continue to answer your calls from their homes – just call (03) 5772 0333. Please bear with us if you have difficulty connecting to our team – there is quite a strain on the mobile network at the moment and we are aware some calls are not making it through. You can of course also access a range of our services online or email us at customer@murrindindi.vic.gov.au if you need to access our services,” Mayor Dunscombe said.

“Our library ‘Book Butler’ service is running at full tilt, so we will be able to deliver books, DVDs and audio to our members’ homes – and pick them up again when they are done. We will, of course, do this while maintaining strict safety and hygiene procedures including through ‘contactless’ delivery, with our team wearing a mask and maintaining a safe social distance. And all our returned library items are quarantined for three days before going out on loan again.

“Unfortunately, we have had to turn off the ‘holds’ function on our online catalogue, so there is no ability to reserve an item at the moment. But please give us a call to talk through your borrowing needs – our staff are happy to curate a selection of items for you, based on your particular preferences. And they might include a surprise or two in your delivery to get you to try something new. Not a library member? No problem – just give us a call and we’d be happy to sign you up!’ Dunscombe added.

Council is also offering a ‘Print and Post’ service for those in the community who might need to print essential paperwork. ‘Essential’ paperwork includes documents such as government forms, official letters, resumes, council forms and the like. Simply email your document to mls@murrindindi.vic.gov.au and they will print it for you and return it by post (or by car if our Book Butler happens to be driving past!) – free of charge’.

“Our Maternal and Child Health Services in Yea, Kinglake and Alexandra are continuing to operate, but by appointment only. Appointments for immunisations will also continue. Masks are compulsory for anyone attending these sessions who is over the age of 12,” Mayor Dunscombe said.

You will still see Murrindindi Shire’s outdoor crews out and about, and they will again be cleaning, putting up and maintaining signage and barriers around BBQs, playgrounds and skate parks. Public toilets will at this stage remain open – except toilets at Bollygum Park, as the whole park is closed to the public.

Council is endeavouring to move meetings online wherever possible, and that includes for meetings where council ordinarily (Alexandra Shire Hall) would have met onsite.

Cr Dunscombe said: “Council understands the impact this second round of restrictions is having on individuals and businesses.”

“We know many people are hurting right now and the resumption of restrictions is affecting not only many people’s livelihoods, but in many cases is also increasing anxiety and stress levels, particularly for those who are isolated and can’t see friends and family right now. This is especially true for those of us whose support networks might be living in Metropolitan Melbourne, which is under even tougher Stage 4 lockdown restrictions.”

“DindiLink is a service aimed at supporting those in our community who are vulnerable, isolated or in a high-risk category for COVID-19 – and who might need help in getting the essentials. There is more information here on our website or please give us a call – including if you know of someone who is in need of support,” Mayor Dunscombe concluded.

Take a look at the COVID-19 Business Resources and Support section on Murrindindi Shire’s website’.

For more information or enquiries about any of services, please check out our website or if you’d prefer to talk to someone please give us a call on (03) 5772 0333.